Q: I'm connecting my Oculink or SlimSAS NVMe PCIe HBA/RAID card to the MB833M2K-B via miniSAS HD (SFF-8643) interface, but the U.2 drives did not show up in my system.

A: The MB833M2K-B are not compatible with the Oculink or SlimSAS PCIe HBA/RAID cards due to different connector pin assignments used on the device. Please check the compatibility list in the FAQ section for HBA/RAID cards that are compatible with MB833M2K-B.

Q: Can you recommend an add-on card that works with MB833M2K-B?

A: The following add-on cards are compatible with MB833M2K-B. We highly recommend using the official cable for the best compatibility.

We are currently certifying our NVMe enclosure with the major add-on card manufacturers. We will be adding compatible add-on cards to the list.

You can click here to report a compatible add-on card/cable. If you want to check the compatibility of add-on card(s) that are not on the list, please click here.

Q: I'm using Intel/Broadcom Tri-Mode HBA and RAID cards with the MB833M2K-B, but the drives do not show up in my system?

A: The issue is caused by RAID card manufacturers using a different pinout for Tri-Mode cards than is typically used for U.2 connections. When using these cards with U.2 NVMe drives and cables, a U.2 enabler cable must be used for compatibility, which reverts the pinout back to standard U.2 specifications. For more information, please click here.

Q: The system does not detect the M.2 SSD I installed in the ICY DOCK enclosure. What should I do?

A: Since the M.2 SSD is not designed for hot-swapping, we highly recommend powering off the device/system before inserting or removing an M.2 SSD. If the system is still unable to detect the drive, follow the steps below to scan for new hardware manually:

Windows 11 / Windows 10 / Windows 8 – In the search box on the taskbar, type device manager, and click it from the menu. Once the device manager window pops up, right-click on the disk drive icon, and click scan for hardware changes.

Windows 7 – Right-click on the computer icon on the desktop, select properties, click device manager, right-click on the disk drive icon and then click scan for hardware changes.

Q: Is the ICY DOCK NVMe enclosure supporting the PCIe 4.0 standard?

A: Yes, all ICY DOCK NVMe enclosures support the PCIe 4.0x4 standard, with up to 64Gbps transfer rates.

Q: I'm having the difficulties closing the lid of the drive tray and unable to insert the drive tray all the way to the drive enclosure after placing the M.2 SSD onto the drive tray.

A: Make sure to lock the M.2 SSD with the adjustable M.2 locker. The tray lid will not close properly if the M.2 locker is not fully secured. If you are having difficulty secure the M.2 locker or close the cover, the M.2 SSD you are using may not follow the standard M.2 SSD thickness, which is less than 1.5mm height for each side with a total height that does not exceed 3.8mm. Using the M.2 SSD with non-standard thickness will cause improper tension on the M.2 locker and tray lid and make the M.2 connector misaligned. If you are having issues inserting the drive tray to the enclosure, please stop the operation immediately and check the drive thickness to ensure it follows the standard M.2 SSD thickness - less than 1.5mm height for each side and less than 3.8mm for total height.

Note: Some M.2 SSD uses a metal heat dissipation sticker that causes each side's thickness more than the 1.5mm. Remove the sticker will solve the problem, but do it at your own risk (might void the warranty of SSD)

ICY DOCK enclosure is design to be compatible with M.2 SSD that has standard thickness. We highly recommend checking the drive thickness before purchase, and please refer to the incompatible M.2 SSD list below for further information:

M.2 NVMe SSDs known to be incompatible with ICY DOCK enclosure:

Please contact tech@icydock.com if the problem persists so we can resolve the issue as soon as possible.

Click here to report a compatible/incompatible M.2 SSD.